The Management of Human Errors in User-Centered Design

Rizzo, A., Parlangeli, O., Marchigiani, E., Bagnara, S. (1996) Guidelines for managing human error. SIGCHI Bullettin, 12, 312-320.

A paper on the role of error analysis in usability evaluation providing guidelines aimed at supporting a qualitative analysis of human error

Relation to my thesis: I am more interested in the management of system “errors” (due to limitations and constraints, not bad design). But it is also good to be aware of the user-centered design practices for evaluating and dealing with human errors. Ultimately the same goal is shared: minimize incidence of error, maximize error detection, and make easier error recovery. In the case of spatial awareness, an “error” is rather subjective interpretation. Location accuracy is not binary, nor discrete but continuous.